Causes for False Alarms - Human Error or Equipment Malfunction
- Inadequate training of people permitted access to your security system (children, neighbors, cleaning personnel, real estate agents, guests, relatives, babysitters, service and delivery personnel, etc.)
- Pets, Animals, Rodents, Insects
- Incorrect key pad codes
- Weak system batteries - (power outages due to weather)
- Open, unlocked or loose fitting doors and windows, motions (strong winds), failure to secure doors and windows before turning on the alarm
- Drafts from heaters and air conditioning systems that move plants, curtains, balloons, etc.
- Sensitive motion sensors - improper application or installation of interior motion detectors
- Faulty equipment
- Failure to notify monitoring facility of unscheduled openings or closings.
A FALSE ALARM is an alarm signal that elicits a response by Police Officers for which there is no evidence of criminal activity to justify a police response. This simply means that if a police officer responds to an alarm activation and, after investigation, finds no evidence that criminal activity either had occurred or was occurring, the Officer will designate the alarm signal as a false alarm which meets the criteria of a false alarm as defined in the Police Services Board By-law 302-2010 shown below.
Police Services Board By-law 302-2010
4. CHARGES FOR FALSE ALARMS
4.1 Where there is a Police Response to a False Alarm, the Alarm System Owner shall be responsible for a fixed charge of $50.00 per False Alarm attendance.
4.2 An Alarm shall not be classified as a False Alarm, if, within forty-eight (48) hours of the police response, the Alarm System Owner or an Alarm Business furnishes evidence to the Finance Unit Manager that the alarm was caused by:
(i) an unauthorized entry into the building, structure or facility:
(ii) an act of a person other than an Alarm Business, the Alarm System Owner or its agents;
(iii) an extraordinary circumstance as determined by the Finance Unit Manager
View more information on Billing and the 12 Municipalities covered by this program.
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