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911 and other Emergency/Non-Emergency Numbers

Calling the police is one of the easiest and effective ways that each of us can contribute to a safe community. Yet, many of us are reluctant to do so because of the misconception that the police are too busy or that nothing can be done.

If you are a victim of a crime, report it immediately. The Niagara Regional Police Service is concerned about all crimes. Crime reporting assists the police in identifying areas requiring police services. Most non-emergency calls for service can be dealt with over the telephone, leaving police officers available to respond to emergency situations.

A call for service to the Niagara Regional Police Service is received in a centralized reporting center, where the call is prioritized for either emergency response or non-emergency response, usually by telephone.

For Emergencies

For emergency assistance, dial 9-1-1 on your telephone. An operator will answer your call and request which service is required. You will then be connected to either the police, fire or ambulance service in your area. Please stay on the line until told to hang up. Let the operator control the conversation and answer all questions as best you can. In emergency situations, help is on the way as you are giving the information.

Members of the deaf, hearing impaired and speech impaired community should be aware that the current technology will not permit direct calls from a virtual (software based) T.T.Y. device to 911 at this time. Members of the community should not rely on calling 911 directly with a virtual T.T.Y. device.

Emergency calls can be made from a conventional T.T.Y. device by calling 9-1-1 and pressing the space bar until you receive a response.

For Non-Emergencies

For non-emergency calls or for general information, do not dial 9-1-1. Use the Niagara Regional Police Service number for your area and follow the instructions given by the automated attendant:

  • For St. Catharines, Niagara-on-the-Lake, Niagara Falls, and Thorold, call (905) 688-4111
  • For Fort Erie, call (905) 871-2300
  • For Pelham, call (905) 735-7811
  • For Grimsby, Lincoln and West Lincoln, call (905) 945-2211
  • For Welland, Wainfleet and Port Colborne, call (905) 735-7811
  • Callers with a conventional T.T.Y. or software based virtual T.T.Y. (T.T.Y. is a text telephone device that is used by the hearing or speech impaired), can call our T.T.Y. line (905) 688-1466 which is answered 24 hours a day, 7 days a week.

In non-emergency cases, the report will generally be taken over the telephone leaving police patrols available for emergency response.

The Niagara Regional Police Service automated attendant, accessible through the telephone numbers listed here, also allows you to call a member directly either by the member's extension number or by the member's name.

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