Compliments, Comments and Public Complaints

Compliment an NRPS Employee

Many of our employees exceed the expectations of the public by providing exceptional service that surpasses the norm.  If you've seen a member of the Niagara Regional Police Service going above and beyond the call of duty, we want to know about it. We value our members' efforts and would like to recognize their personal actions and contributions. 

Please take the time to let us know about it by clicking here.

Comments

Your comments are important to us. If it's a question, we will try and respond or have the appropriate individual reply directly to you. 

We can be reached at:

Regional Municipality of Niagara Police Service Board
5700 Valley Way
Niagara Falls, ON  L2E 1X8

Public Complaints

How to Make a Complaint About the Board

You can file a complaint about the Police Service Board or its Board Members with the Inspectorate of Policing 

Description of the Inspector General and Inspectorate of Policing and How to Make Public Complaints

The Inspector General of Policing is a new policing oversight body under Ontario’s Community Safety and Policing Act, 2019 (CSPA). The Inspector General is responsible for ensuring policing is delivered adequately and effectively across Ontario and that police board members are complying with the Code of Conduct. The Inspector General exercises independent compliance oversight focused on ensuring police services, police service boards and board members, and special constable employers are complying with requirements under the CSPA for policing and police governance. The Inspector General of Policing is supported by the Inspectorate of Policing, a new organization comprised of professionals that are dedicated to driving improved performance in Ontario policing and police governance.

Members of the public can file complaints with the Inspector General concerning adequate and effective police service delivery, or allegations of police board member misconduct through their website: www.iopontario.ca

Under Ontario’s new Community Safety and Policing Act, 2019 (CSPA), the Inspector General of Policing is responsible for:

• Responding to public complaints, which can be filed at www.iopontario.ca, concerning adequate and effective police service delivery and allegations of police board member misconduct;
• Examining the performance of police services and boards through independent inspections, investigations, monitoring and advising;
• Identifying effective performance and, where improvements are needed, using enforcement tools, including issuing directions and imposing measures to ensure compliance with the CSPA and its regulations;
• Imposing measures to ensure the provision of adequate and effective policing or in cases of a policing emergency;
• Conducting data analysis and research to promote evidence-based actions and improvements; and,
• Publicly reporting on the activities of the Inspector General, including publishing all inspection reports and an annual report.

How to Make a Complaint About a Police Officer 

Submit a New Complaint to the Law Enforcement Complaints Agency (LECA)

The Law Enforcement Complaints Agency (LECA) deals with complaints about the conduct of police officers, special constables with the Niagara Parks Commission, and peace officers in the Legislative Protective Service.

Complaints about a member of a Police Service Board, the adequacy and effectiveness of policing provided by a police service, or the failure of a Police Services Board to comply with the Community Safety and Policing Act, 2019 (CSPA) and its regulations should be made to the Inspector General of Policing (as outlined above).

Please note that the information on this form may be sent to the designated authority, staff in care of their Professional Standards Unit, as well as the subject officers, if any, and used for the purposes of administering the CSPA and regulations.

If you have questions about filling out this form or about the complaints process, visit their website at: www.leca.ca or call LECA at: 1-877-411-4773 or 416-246-7071.

If you require accommodation, kindly submit your complaint first and ensure to include the complaint number when making the accommodation request. If you need accommodation under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), please complete the Accommodation Request Form. If you cannot complete the form, please call the number above or email LECA.Accommodation@ontario.ca

How to Make a Complaint About a Special Constable

Any member of the public may make a complaint about a special constable by emailing, attending in person at any NRPS station, or by calling any NRPS station and speaking to a representative of the NRPS.